Terms and Conditions

This page sets out the terms and conditions that govern your use of Sloty’s online casino services in Canada. It explains the relationship between our site and you as a user, and the basic rules that apply when you open an account, play for real money, claim promotions, deposit funds, or request withdrawals. By registering and continuing to use our services you accept these terms and any related policy referenced here.

Account responsibilities

You are responsible for keeping your account details accurate and up to date. Only one account per person, household, or registered payment method is permitted. You must keep your login details secure and notify us immediately if you suspect unauthorised access. We may suspend or close accounts that show signs of fraud, collusion, chargeback abuse, or other breaches of these terms.

Eligibility requirements

To open an account and play for real money you must meet the minimum legal age in your province or territory and be located in a jurisdiction where our services are permitted. You must not be self-excluded or otherwise prohibited from gambling. We reserve the right to refuse registration if your details cannot be verified or if laws in your jurisdiction prevent access.

Acceptable platform use

Use of the platform must be honest and lawful. You must not use bots, try to manipulate games or systems, or engage in behaviour intended to gain an unfair advantage. Commercial use, resale, or the redistribution of content from the site is not permitted without prior written consent. Repeated abusive behaviour toward staff or other users may lead to restrictions or permanent exclusion.

General bonus and promotion rules

All bonuses, free spins, and promotions are subject to specific promotional terms that apply in addition to these general terms. Promotional offers may be limited to one per person, household, or IP address and may require a qualifying deposit. Wagering requirements, game contribution rates, expiry periods, and maximum bet limits are stated in the relevant offer terms. We may withhold or reclaim bonus funds and winnings where we suspect abuse, fraud, or a breach of promotional rules.

Deposits and withdrawals

Available payment methods and minimums depend on your location and the option you choose. We may require identity and source-of-funds documentation before processing withdrawals. Processing times vary by method; e-wallets are often faster than card or bank transfers. We may apply internal limits to withdrawals for security, AML, or risk reasons, and reserves the right to delay payments while verification checks are completed.

Dispute resolution

If you have a concern, please contact support via live chat or [email protected] and provide full details. We aim to respond promptly and resolve issues directly. If a matter remains unresolved, you may request escalation according to our complaints procedure. Further remedies, including alternative dispute resolution or court action, are available as permitted by applicable law.

Updates to terms and conditions

We may change these terms from time to time. Material changes will be communicated via account notification or email. Continued use of your account following notification constitutes acceptance of the updated terms. It is your responsibility to review these terms regularly and to stop using the services if you do not agree with any change.